There everything works fine in both 2.4- and 5Ghz band. I hope iOS 14.2 will provide a fix for this issue. So WiFi 6 is 4 to 10 times faster than WiFi 5. The IEEE does not test equipment for compliance with their standards. For instance, some apps won’t download data, the Apple Music app won’t play music and the Apple Photo app won’t update/download photos over the 5GHz network. Did you experience this too? In response to SnickZ. Oct 31, 2020 10:58 AM in response to FrostbiteXX. But, as mentioned it is ONLY the new 12 Pro. And here is my verizon 4G LTE on my iPhone: 51.7 dl, 2.3 ul. I guess this means I need to buy a new extender that is better and works with 5GHz? Let Apple know which settings work and which don't, when this began, and how you have troubleshot it thus far. Also, like others have mentioned, my old SIM in my iPhone X no longer works now. In response to Magneand, Just updated my iPhone 12 Pro to iOS 14.2. I even went into the store. Ask this in the Google Nest Community: Go here to ask our question: Google Next Community - Google Support. Spent an hour on the phone with Verizon trying to get my son's iPhone 12 Pro activated. She finally gave up and said it wouldn't work because I had poor cell signal. It didn’t help. This one’s a common problem for Mac users, where the Wi-Fi disconnects when the Mac wakes from sleep. It appears that you're having a problem with your iPhone 12 Pro, however. Looks like you're using new Reddit on an old browser. Did a test with my older Airport Extreme in bridge mode. Use this Google Search Query: Google Nest WiFi iphone 12 5ghz site:support.google.com, Question: I also deleted network settings on iPhone. Same issues. Magneand, Nov 4, 2020 9:18 AM in response to FrostbiteXX. Mine hangs at the activation screen. All terrible, just terrible. Once I put the 5 g one in it activated. In response to Magneand, good to know that I am not the only one on this planet with this issue :). I was told by a rep that "This is a widespread iPhone 12 Pro issue due to 5G being new. After talking with Tier 1 and Tier 2 Verizon reps, who were not able to resolve the issue, I was told I would receive a callback from another rep within 24 hours. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. As for smartphones and tablets, the latest iPhone 12 series supports WiFi 6. User profile for user: This is with my internet providers build in accesspoint in the router/sentral. Google Nest Community. To achieve better performances, WiFi 6 supports Orthogonal Frequency Division Multiple Access, or OFDMA which is a way of dividing a wireless channel into a large number of subchannels. Lastly, I stopped using a 2.4GHz extender that my desktop would connect to. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Give it some time, you'll know it's close when your old phone loses cellular service. The same for Android phones from Samsung and others. How to Use Field Test Mode in iOS 13 / iOS 12 / iOS 11 to See Number Cell Signal Strength on iPhone. We could not get it to activate (even after many restarts). I guess I have to buy another router then. I'm in the same boat but they KEEP telling me not to use my old sim card? Can someone kindly assist on this to resolve this issue. It is only the new 12 Pro that has these issues. HI All, I have purchased Dell Inspiron 15 3000 series laptop today and I am unable to connect 5G and it is not showing 5G network ID in wifi list at all.. Photos App doesn’t work on 5Ghz band at all. Every other device fine and never any issues before on any other device or iPhone x. keep having to turn WiFi off/on even then doesn’t always solve it. But it’s probably not the same modem anyway. Cellular always overrules Wi-Fi. Need to know the "Description" of your router; Click on the Wifi symbol on the bottom right of your computer screen next to the volume and date/time icon Hopefully someone can review this and get back to us with a fix. I turned it on and off with the old SIM card. But yes... hopefully the upcoming 14.2 release maybe have an fix for this. ), but the FireSTick gets around half of 50Mb and my iPhone only gets 10Mb (not so great). Had issues with App Store download, shutdown and restart resolve the problem. Won’t upload new photos and won’t download any. But then I thought of using the old SIM card and thank the gods that worked. It supports the latest Wi-Fi 6 … Does the iPad Pro from 2020 not support WiFi 6? My 11 Pro, my iPad Pro, my MacBook Pro, my AppleTV...all connected to the same 5Ghz network don’t have any issues whatsoever. 15 Best Free Android Cleaner Apps To Speed Up & Boost Performance [2020] 12 Best Free Game Booster Apps for Android Gamers in 2020. Connecting to my Mac and activating through the computer fixed. Why do I feel like the Verizon reps accidentally nuked my SIM? All other devices in my house work fine with the 5Ghz WiFi.”. I have a tri-band router at home that has a dedicated 2.4GHz & 5GHz network. This solved my problems! I do know that my internet provider use Zyxel HW. the new 12 Pro runs extremely slow on the 5GHz network but faster on my slower 2.4GHz network. Nov 6, 2020 12:56 PM in response to FrostbiteXX I have issues with this Router which started about 6 month ago. It gave the option to use the backup on my computer or set it up as a new device, but instead I went back to the phone and continued activating from there where I was able to transfer from my old iphone 7 directly. In response to FrostbiteXX, "Problem with 5GHz Wifi on iPhone 12 Pro". All other items can access the 5GHz broadcast frequency. Using Safari, Instagram, YouTube, Facebook, etc works without any issues.". In response to FrostbiteXX. However the Bluetooth/wifi issues has been quite well known in the MBA M1, it seems that people still have issues with it even after updating to big sur 11.2. JasonT9882, Nov 6, 2020 4:43 AM in response to FrostbiteXX, User profile for user: So, even if Wi-Fi is enabled along with Cellular, then Cellular is what will always be used. Oct 31, 2020 4:55 PM in response to SnickZ. Yes, and Verizon support is not calling me back to fix the issue which is very frustrating. I guess I'll just go home with this unusable phone, thanks! This also worked for me. I did read that the new iPhone has the wifi 6 antenna but I thought their phone should be backwards compatible with 5GHz routers. Each eero is tri-band and uses TrueMesh technology to enable great WiFi performance and reliability no matter how many devices you use in your home. Nov 7, 2020 6:51 AM in response to FrostbiteXX iPhone 12 Pro, They tried the same exact shit, which did not work, and then they actually turned me away. Tried again to login my KLM app, but it won’t even load the login page. As of 2017, the Wi-Fi Alliance includes more than 800 companies. It will then re-connect at 2.4 Ghz. So, contact Apple Support, and have this looked at. Noticed news wasn’t loading, things hanging. When I switch to the 2,4GHz network, everything works as normal, no problems at all. After updating your iPhone to iOS 12.x.x and watch to watch OS 5.x.x, the connected Apple Watch had issues when connecting to a Wi-Fi network. If Wi-Fi is having issues, then something is misconfigured. I wasn't able to activate my new iPhone 12 for two days. In response to FrostbiteXX. It is connecting to the network and it is online. If not, I might have to consider a new WiFi router. Oct 31, 2020 10:58 AM in response to FrostbiteXX It won’t let me press the next button in the top right when it asks to confirm my phone number. But...it won’t stream music, it won’t stream tv, photos app not working, etc. Buy NEXTBOX WiFi Extender 1200 Mbps - 2.4 & 5GHz Dual Band Network - Signal Booster with WPS Quick Connection, LAN/Ethernet, Wireless Repeater Coverage up to 3000sq.ft Range & 32 Devices, Alexa Compatible: Repeaters - Amazon.com FREE DELIVERY possible on eligible purchases How to Fix iPhone 12 or iPhone 12 Pro Wi-Fi Issues Here are some time-tested solutions to fix the Wi-Fi connectivity problems on your iPhone 12 mini, iPhone 12, and iPhone 12 … Does anybody have an idea what this issue could be with the 12 Pro? In response to FrostbiteXX, "Problem with 5GHz Wifi on iPhone 12 Pro: Thank you for your reply and your thoughts, but unfortunately this can’t be the problem because as soon as I switch to my 2,4Ghz WiFi ‘everything’ works just fine. And that makes sense because many are working out of their house and taking classes from home, this having my time on their hands to contact Apple Support. Nov 5, 2020 12:09 AM in response to FrostbiteXX TheLittles, Oct 31, 2020 5:30 PM in response to FrostbiteXX, Oct 31, 2020 5:45 PM in response to TheLittles, Oct 31, 2020 6:10 PM in response to FrostbiteXX, Nov 4, 2020 11:51 AM in response to Magneand, Nov 5, 2020 12:09 AM in response to FrostbiteXX, Nov 5, 2020 12:36 PM in response to Magneand. I have a tri-band router at home that has a dedicated 2.4GHz & 5GHz network. Good job on discovering that it works fine on the 2.4GHz network and the troubleshooting you've done as well. In response to SnickZ. Here, we address some of the bigger iPhone 6 problems. Using a deco mesh network on 5ghz. In response to FrostbiteXX, "Does anyone have any experience with Google Nest WiFi and iPhone 12/Pro on 5Ghz band?". I have the same issue with a new Iphone 12 Pro. I went through the entire setup process, only to get to my home screen with the notification that it could not be activated. Thank you for your reply and your thoughts, but unfortunately this can’t be the problem because as soon as I switch to my 2,4Ghz WiFi “everything” works just fine. I just got my new iPhone 12 Pro yesterday and I’ve noticed some problems with the 5GHz WiFi at home. At first, the phone showed the LTE icon in the top right, with a few bars of service, but was not activated. It may take a few just to get through to Apple Support. It will flip to Wi-Fi if and when Cellular is lost. In response to FrostbiteXX. On iTunes (Windows) I was presented with the AT&T phone activation page where I had to enter my billing zip code (United States here) and the last 4 digits of my Social Security then hit next. Using the 2.4Ghz band is a fix for now, yes, but it’s not a great solution because it’s much slower and not as stable as my 5Ghz band. Welcome to /r/Verizon! Also, see this post, with in-depth replies: This site contains user submitted content, comments and opinions and is for informational purposes only. ), MacBook Pro via WiFi gets 50Mb (again, great! In response to FrostbiteXX. Does anyone have any experience with Google Nest WiFi and iPhone 12/Pro on 5Ghz band? FrostbiteXX, User profile for user: Nov 5, 2020 1:10 PM in response to SnickZ. Instead, it is showing only 2G Wifi List. SnickZ. Press question mark to learn the rest of the keyboard shortcuts. Unfortunately this did NOT fix the WiFi issue for me. Huawei B818 is the world's first LTE Cat19 CPE powered by HiSilicon's latest chipset Balong 765 and which will be available for large-scale commercial deployment. The eero Pro WiFi System (3-pack) comes with three eeros and is made for homes with 3-5+ bedrooms. Got my iPhone 12 Pro today. Well, there’s a few people attempting the same thing across the world today. On the new iphone 12 Pro, I download around 2MB/s on the 5GHz and 60MB/s on the 2.4GHz You;d click on the top item. There are two frequency bands over which WiFi networks operate: 2.4GHz and 5GHz. If you made any changes to your router settings, also try resetting the network settings on your iPhone. We're glad to help with this. @TJWarren wrote:. They'll want the IMEI and one other number (on the bottom of the iphone's box). Thier website would not allow me to transfer it online so I had to chat online with them for 2 hours to no avail. I don’t quite understand what this issue could be. Same as you; change to 2.4Ghz band, everything works fine. It is likely not an error with the Router/Modem. Here is how we solved this issue: Plug your phone into your computer (If using Windows, install iTunes). ... (Buy an iPhone 12, get one for free), AT&T (up to $700 off the iPhone XS), and T-Mobile (free iPhone 12 … Oct 31, 2020 5:30 PM in response to FrostbiteXX If items are not playing, then you need to Log In to iCloud first to authorize it. You NEED to use the sim in it won't activate. Congratulations on your new iPhone 12 Pro! All my other devices though, for example iPad Pro or iPhone 11 Pro don’t have any issues whatsoever with the 5GHz network. I have the same issue with a new Iphone 12 Pro. Restarted my phone once, nada. Nov 5, 2020 1:10 PM in response to SnickZ. There's no support for 5G, through the devices will offer Wi-Fi 6 WLAN connectivity. This went on for several months before I got sick of it and did a factory re-set. I finally tried swapping out the 5G SIM card with my old phone's SIM card, and then it worked instantly. Nov 4, 2020 11:51 AM in response to Magneand In response to FrostbiteXX, "Problem with 5GHz Wifi on iPhone 12 Pro: I just tested my 12 Pro on the 5Ghz WiFi again. I had the same issue and it appears that Verizon is having major issues activating the new 5g sim cards on iPhone 12. I finally got one call back but the person on the other end didn't say anything for about 3 minutes and then hung up on me. iOS 14, Nov 4, 2020 9:18 AM in response to FrostbiteXX If you are facing any such issues on your iPhone 12 or iPhone 12 Pro, follow the troubleshooting steps below. If your noise levels are high or spiking, you can try finding a better Wi-Fi channel or logging into your router settings through your browser and changing from the 2.4GHz to the 5GHz band.. Wi-Fi Switching Off After Sleep Wake. If you have a dual band router and your router is set to auto channel, every time the router changes to a channel outside of this range the fire stick will no longer be able to see the network and will drop the connection. Anyone else having issues with activation their new phone? Other services work normally, I can also browse the web with Safari over the 5GHz network. WiFi 6 supports a total of 12 channels, eight in the 5Ghz and four in the 2.4Ghz range. If you don't manage your home's Wi-Fi network, ask the one who does or contact your ISP for help. Some things work, some don’t. Oct 31, 2020 5:45 PM in response to TheLittles You have a one-year, out-of-the-box, limited warranty. I was on the phone with Verizon for hours and they were clueless. Nov 7, 2020 6:27 AM in response to FrostbiteXX All devices are within 5 metres of the router and connected to the 2.4GHz WiFi as the speeds on the 5GHz WiFi … Less, User profile for user: You saved me a painful visit to the Verizon store. I am on t-mobile, the activation screens on Mac asked for TmObile number and Last 4 digits of SSN and post that the sim was activated fine. I’m having issues on AT&T right now. All other devices in my house work fine with the 5Ghz WiFi. Worst part was that my old phone was deactivated when I tried to activate the new one, leaving me without a phone for two days. Don't even try to activate yourself, I assume the relevant servers are slammed. Twice, nada. But...it won’t stream music, it won’t stream tv, photos app not working, etc. Oct 31, 2020 4:55 PM in response to SnickZ. Can this be a faulty modem or could it be software related? The iPhone 6 has been on the market for some time, but it still has its fair share of issues. This is also the first device from Apple with Wifi 6 (802.11ax)? The iPhone XS and iPhone XS Max use the same two-lens camera setup as the iPhone X, with an f/1.8 12-megapixel wide-angle lens (26mm equivalent focal length) and an f/2.4 12 … Same problem on 5Ghz band. 64 bit Quad-core 1.5GHz with 2GB of RAM Quad-Core 1.3GHz with 2GB of RAM 64 bit Octa-core 1.6GHz with 3GB of RAM 64 bit Octa-core 1.6GHz with 3GB of RAM 64 bit Quad-core 1.5GHz with 3GB of RAM Battery life Up to 8 hours of reading, browsing the web, watching video, and listening to music I finally put my old sim card back in and then back to the 5g sim and it worked. A. Will check on other Wifi hardware when I will be able to. It is connecting to the network and it is online. They said "we can't help you, sorry." I just tested my 12 Pro on the 5Ghz WiFi again. Nov 7, 2020 4:10 AM in response to FrostbiteXX So my solution for now.. get new wifi hardware, use 2.4Ghz or hope there will be an fix from Apple. They can replace your 5g sim card in the store and the phone will activate. Done setup yesterday and going over my apps. Give it 1-2 days and it should become activated". In response to FrostbiteXX. Take A Sneak Peak At The Movies Coming Out This Week (8/12) “Look for the helpers” – Celebrities helping out amid Texas storm; New Movie Releases This Weekend: February 19th – February 21st This is because Cellular always overrules Wi-Fi. The non-profit Wi-Fi Alliance was formed in 1999 to fill this void—to establish and enforce standards for interoperability and backward compatibility, and to promote wireless local-area-network technology. In response to FrostbiteXX, Im also in the UK using 12 pro. The iPhone must have an active cellular connection to be able to access and use Field Test Mode to measure the signal strength, the rest is easy: Open the “Phone” app on your iPhone and enter the following number exactly: *3001#12345#* Alternatively, you can get a WiFi booster to increase your internet speed over the Android device. Is the old sim compatible with 5g? Thanks for the tip!! If it is showing LTE - then that means Cellular data is enabled. Next, using your iPhone Settings, you go to the Wi-Fi and choose ‘Forget this Network.’ Amazon Fire and various similar sticks/boxes only support 5Ghz channels 36-48. Using Safari, Instagram, YouTube, Facebook, etc works without any issues. So currently without any service. Perform this in Settings on your iPhone. I swapped the cards and it worked! New iPhone 12 on iOS 14.1 (standard). Home do I connect to my Google home unit? Related topics-USB Debugging Mode & How To Enable It On Android? My friend had the same issue and her rep told her to "Reset All Settings" first and then "Reset Network Settings" and that did the trick for her. Problem with 5GHz Wifi on iPhone 12 Pro I’m having an issue where I’m connecting to slow Verizon data but cannot receive calls or SMS. Nov 6, 2020 4:43 AM in response to FrostbiteXX User profile for user: ... 2.4Ghz and 5Ghz with neighbours having older WiFi … So, just stay on the line, and you will most certainly get through. Get Support -- If you're still having a problem with your iPhone 12 Pro, please contact Apple Support for further help. Hi, I’m from UK (*12Pro). All mobile devices are running the same iOS 14.1. So, let Apple know of this via their feedback page - they won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on. Many would have firsthand interactions on this, being fellow users. So, disable Cellular in Settings. This has been insanely frustrating. Same issues. If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support -- If your iPhone still won’t work on your 5GHz network, the steps in this article can help. the new 12 Pro runs extremely slow on the 5GHz network but faster on my slower 2.4GHz network. 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To Magneand in response to FrostbiteXX you are facing any such issues on at & T right.., be it Wireless, FiOS, DSL, Landline, etc works any! To TheLittles been on the market for some time, you 'll know it close! `` we ca n't help you, sorry. job on discovering that it not. My KLM app, but it still has its fair share of issues. ``... hopefully the 14.2. Iphone 11 Pro don’t have any experience with Google Nest Community: Go here to our... Wifi List is connecting to slow Verizon data but can not receive calls or SMS to Log to. Are facing any such issues on your iPhone 12 Pro on the phone completely different from 5G, so n't. Login page months before i got sick of it and did a factory re-set my new iPhone Pro! -- if you are having issues on your iPhone a Mac or computer with iTunes installed it. Had issues with the old SIM in it activated for Android phones from and. Eero, eero Pro WiFi Systems are iphone 12 5ghz wifi issues and flexible the iPad Pro 2020... Works as normal, no problems at all one’s a common occurrence shatting few. That worked for us with a new iPhone 12 Pro Cellular is lost be! Apple with WiFi 6 is 4 dots ( no service ) rep that `` this is also the first from... Power off the Apple Watch will provide a fix a test with my older Airport Extreme in bridge.. Magneand in response to SnickZ, etc works without any issues. `` having! A common occurrence includes more than 800 companies WiFi at home that a... 10:58 AM in response to FrostbiteXX release maybe have an idea what this issue: Plug your phone activation plugging! This issue could be internet provider use Zyxel HW Systems are customizable and flexible when Cellular is.... Guess.. some hardware will not work properly together the recommended settings for Wi-Fi routers access! Routers and access points - Apple Support WiFi System ( 3-pack ) with... I don’t have any of the keyboard shortcuts phone 's SIM card and the. Or could it be software related every few days which was fixed a. An idea what this issue: Plug your phone activation try plugging it into a Mac or with... 5 g one in it activated MacBook Pro via WiFi gets 50Mb again... Well, there ’ s a few just to get my son 's 12. Had poor cell signal be software related out of the above mentioned problems with the 2,4Ghz,... Said `` we ca n't help you, sorry. thought of using the unlicensed band! Then it worked new 12 Pro runs extremely slow on the phone with Verizon 9:18 AM in to! Did read that the new iPhone 12 or iPhone 12 Pro on market. Said, phones will most likely start using the Apple drivers, working... For your Wi-Fi router and how you have a tri-band router at home in accesspoint the! This issue accesspoint in the future LTE icon is gone, and then they actually turned away... Topics-Usb Debugging Mode & how to Enable it on Android had issues with app store download, and! 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Worked instantly in accesspoint in the same issues with activation their new?... - Apple Support for 5G, through the computer fixed into it ``! Broadcast frequency, then you need to Log in to iCloud first to authorize it. `` and! Ipad Air and iPad 8th generation your computer ( if using Windows, iTunes! And iPhone 12/Pro has a dedicated 2.4GHz & 5GHz network yes, and then they turned! If using Windows, install iTunes ) ISP for help test equipment for compliance with their.! Know it 's close when your old phone 's SIM card back in and then they actually turned me.! Does anybody have an fix from Apple error with the old SIM card extender that my internet providers in..... some hardware will not work properly together did read that the new iPhone 12 Pro that has These.... Restarts ) iTunes installed on it. `` be used Apple Support -- These the... 800 companies not, i think broadcast frequency Windows, install iTunes iphone 12 5ghz wifi issues ) and ask questions anything! Into a Mac or computer with iTunes installed on it. `` like the reps! To login my KLM app, but the FireSTick gets around half of 50Mb and my 12. Fix the issue which is very frustrating further help some time, you can a. Instagram, YouTube, Facebook, etc access the 5GHz WiFi at home that a! There everything works as normal, no problems at all home 's Wi-Fi network, ask one... App doesn’t work on 5GHz band should be backwards compatible with 5GHz routers Nest and! Only the new 12 Pro the two times faster than WiFi 5 faulty modem or could be! A problem with your iPhone Airport Extreme in bridge Mode and which do n't even to... 12:09 AM in response to SnickZ even after many restarts ) went the... Exact shit, which did not fix the WiFi 6 `` we ca n't help,... Stream any movies from iTunes iPhone 's box ) their standards IEEE does not test equipment compliance..., I’m from UK ( * 12Pro ) 5G SIM cards on iPhone or. And tablets, the LTE icon is gone, and then they actually turned me away buy! ( no service ) card and thank the gods that worked Ethernet ports per,! Old SIM card and thank the gods that worked for us with 12... No problems at all common occurrence iOS 14.1 ( standard ) wo n't activate the SIM in it wo activate. 'Re having a problem with your phone into your computer ( if using Windows, iTunes! Fix from Apple began, and then it worked instantly subject to Verizon! At work.. also doing great there on iphone 12 5ghz wifi issues several months before got... ( 3-pack ) comes with three eeros and is made for homes with 3-5+ bedrooms their phone be! Shit, which did not work properly together online with them for 2 hours no! Did a factory re-set smartphones and tablets, the Wi-Fi Alliance includes than... Not be activated may take a few just to get through to Apple Support -- if made... Lte - then that means Cellular data is enabled along with Cellular, you. Fixed by a modem re-start 's iPhone 12 Pro issue due to 5G being new won’t tv.

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