Please send an email to email@example.com so that we can help further with this. Additional troubleshooting? I actually did this yesterday with no effect, so it might be worth trying again if you have already done it. Describe The Bug: Home app won't stream doorbell camera and just shows the camera is not responding. I did loose the Internet after the second blackout (was long enough for the VDSL street cabinet to power-cycle). This camera cannot detect activity and will not trigger vending machines or send notifications. (requires eufy Homebase. This morning had two brief blackouts. I get Notifications (not via text, but via the app), but can never watch the videos. The human motion detection just does not work reliably. To test notifications, head to the Blink app home screen, arm the system, ensure that the camera is enabled for motion detection (the 'running man' icon is blue color), and then make a motion in front of the camera. When the window, door, or cabinet opens, the sensors separate and send you a notification through the Eufy app. And yes, I tried the following reset method, “Menu - My Devices - Base station image and then the blue ‘Restart Device.’” And yes, this operation works, it resets the unit, but it doesn’t fix any of my problems. I have rebooted the camera, the base and re formatted the SD card. eufy Security eufyCam2... Amazon. I didn’t notice that the provided SD Card wasn’t entirely in it’s slot. I have tried every settings I can think of. Doing that got ONE of the cameras working (and still going ok). RoboVac HomeVac Smart Home Smart Health Battery Camera Video Doorbell Smart Floodlight Baby Monitor Indoor Cam Smart Lock Alarm System. I took it out and inserted it again, once the Base Station noticed the SD Card, push notifications and alarms started working! I've drawn endless combination of zones. This is ridiculous. I did have to switch one of my two cameras off and back on via the App before it also worked again. Eufy Security Camera directed 2021-01-28T01 ... and falling leaves can trigger other security cameras into sending you false alarms. Mounting is super simple. As such, I am thoroughly frustrated. If your camera is recording, but you’re not getting push notifications on your mobile device, please check that you have push notifications enabled. OK for anyone else who is having the problem, I think I’ve found the answer (for my phone anyway) My phone sets all apps to be managed automatically by default so if it sees it hasn’t been used for a while it shuts the app down to preserve power. I have resolved this by switching notifications settings from Person Alerts to All Alerts. Not that I can mount them anywhere useful as the range is so pathetic they are useless - the first time I’ve disappointed with an Anker product. The A.I. Answer this question Send. This is my 3rd security camera. RoboVac 15C MAX. I’m a huge fan of Eufy products. Have not received a reply from Support either. Sorry Eufy/Anker but you are a phone charger/ and vacuum company stepping into a … Was not aware of that would test it today. Looking forward to your reply. Both of my cameras might be working in the morning but at some point during the day one just stops sending push notifications are recording anything… then the motion sensor switches off and I have to remove the camera and then reload it to my account. eufyCam 2 Pro offers customizable notifications… You can go to Security/Mode (located in the right corner of the app) > Home/Away > Select Camera/Sensor Name > Push Notification. I bought eufy system with four camera last week; installed successfully; I can see live video; I can “push to talk”. Can you please look into it. Please contact our customer support team as this is something we need to look further into. I have checked all the settings in my phone according to the help guide. I am not getting any notifications on my phone and other iOS devices including two Mac desktops. We would therefore ask you to be patient once again. I have tried everything suggested and nothing works. I am receiving absolutely no notifications!! On our end, we have not experienced this activity, so our team will most likely need more technical information regarding your home setup. TOTALLY USELESS, right now! I am having an issue with alerts being late- particularly geofencing. If there is movement, an alarm is triggered and you should receive a message, depending on the settings. Thank you for letting us know your concern! I will then be happy to come back to you.“. Thanks for that. In the Mode screen under Away settings, Record Video and Push Notification is turned On. I got two Eufy2C and Homebase 2. Same issue by me I open a support ticket they tell me the following: > „You are basically right. Were the push notifications working before? Maybe just the Base reset was sufficient. I’m also having great difficulty connecting the cameras to Alexa, she cannot find the devices at all. Now for over a week I had the mode set to Home with all options disabled for all the cameras. Battery-powered cameras have their pros and cons. There wasn’t one in the box. The push messages can also be turned off in the settings. ... not your neighbour, nor anyone from eufy Security team. Thank you. Have installed the homebase and 2 camera’s succesfully. The respective profile, Home/Absent, must also be active. Examples are … I was able to receive notifications the first few days I installed the cameras. When the Arlo cameras first came out they had a market leading lifespan, but I still needed to limit where I could place them. The support is very slow and nothing in the support section. 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